The value of a customer-centric procurement strategy

How can procurement customer experience change the way we work with our internal and external customers and support us in delivering better outcomes?

Centralised, centre-led, decentralised, centre of excellence… Regardless of the procurement operating model, service is the cornerstone for improving procurement outcomes. A core tenant of delivering a strong service in any field is the approach and attention on customer experience.

How can procurement customer experience (PCX) change the way we work with our internal and external customers and support us in delivering better outcomes?

In this live webinar, expert speakers from Advanced, UCL and Proxima will share their expertise on:

  • the impact that PCX can have on internal customer satisfaction
  • the strategic value of PCX 
  • streamlining the supplier management through PCX

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